Cookies policy

Last update: 20/04/2022

Mediclinics, S.A. (hereinafter, "Mediclinics") with C.I.F A-08359994 and domiciled at Calle Industria, n.º 54 – 08025 Barcelona, duly registered in the Mercantile Registry of Barcelona in Book 2018, Page 28126, Volume 2639 and Sheet 44, through this Cookie Policy, demonstrates the commitment acquired with the current legislation on the use of cookies, providing information so users can understand what type of cookies are used and for what purpose, in order to provide transparency regarding the data processed while navigating through our website (hereinafter, the "Website").

This policy is reviewed periodically to ensure its validity and may, therefore, be modified. We recommend that you visit it regularly to update yourself of any updates in this regard, and should be read together with our Privacy Policy, which explains how we use personal information.

1. What are cookies?

Cookies are small text files that are downloaded and stored in the terminal (computer/ smartphone /tablet) of the User when accessing certain websites and allow the Website to remember browsing preferences and navigate efficiently, providing that the interaction between the User and the Website is faster and easier. 

Web beacons, pixels or other similar files can also do the same. We use the term "cookies" in this policy to refer to all files that collect information in this way. 

2. Why do we use cookies?

Mediclinics uses cookies that are strictly necessary and essential for you to use our website and allow you to move around freely, use our secure areas, customize the different options, etc.

In addition, Mediclinics uses cookies that collect data related to the analysis of the use of the Website. These are used to help improve the service to the User, measuring the use and performance of the Website, to optimize and customize it.

The Website uses or may use links that allow a link to other websites. Mediclinics does not control the cookies used by these external websites. For more information about the cookies of these external websites, we advise you to review their own cookie policies.

3. What type of cookies does Mediclinics use?

Technical Cookies: These cookies are essential and strictly necessary for the proper functioning of the Website and the use of the different options and services offered on it. For example, they can be used for session maintenance, response time management, performance or validation options, the use of security features, share content with social networks, etc.

Functional cookies: These cookies allow greater personalization and functionality of the website.

Analytical Cookies: These cookies are used to develop navigation profiles and to know the User's preferences in order to improve our services.

Forthwith you can find the list of cookies that are collected on the Website:

Cookie identification Type of cookie Supplier Storage period
PrestaShop-77a54361ac5f452a008f44c3fb6fb1e4 Technical or necessary Mediclinics  
st_notification_5 Technical or necessary St-themes  
PHPSESSID Technical or necessary Mediclinics  
PrestaShop-f1ea234a64d68997142edfd60b59f79a Technical or necessary Mediclinics  
PrestaShop-de5cf96f49ae36bc94d27535a5be0fd5 Technical or necessary Mediclinics  
ssupp_visits Functional Smartsupp Live Chat  
ssupp_vid Functional Smartsupp Live Chat  
ssupp.vid Functional Smartsupp Live Chat  
ssupp.visits Functional Smartsupp Live Chat  
_ga Analytical Google  
_gid Analytical Google  
_gat Analytical Google  
_gat_UA-140402300-1 Analytical Google  
4. What happens if I accept the Cookies Policy?

To comply with current legislation, we have to ask your permission to manage cookies. If you decide not to authorize the treatment by indicating your non-conformity, we would only use technical cookies, since they are essential for browsing our website. In this case, we would not store any other cookies.

Accepting our Cookies Policy allows us to improve the Website to offer you optimal access and give you a more efficient and personalized service. We inform you that in the case of blocking or not accepting the installation of cookies, but continue browsing the Website, it is possible that certain services are not available without the use of these or that you cannot access certain services or take full advantage of everything the Website offers.

5. How can I disable cookies?

All browsers allow you to make changes to disable cookie settings. This is why most browsers offer the ability to manage cookies, for more precise control over your privacy.

Please note that if you reject or delete the Website cookies, we will not be able to maintain your preferences, some features of the Website will not be operational, we will not be able to offer you personalized services, and each time you browse our website we will have to ask you again for your permission to use cookies.

If you still decide to modify the configuration of your access to the web, we inform you that it is possible to delete cookies or prevent this information from being recorded on your computer at any time by modifying the configuration parameters of your browser:

Google Chrome cookies settings

Safari cookies settings

Firefox cookies settings

Microsoft Edge cookies settings

These browsers are subject to updates or modifications, so we cannot guarantee that they are completely adjusted to the version of your browser. You may also be using another browser not covered by these links, such as Opera, Konqueror, Arora, Flock, etc. To avoid mismatches, you can access them directly from your browser's options, usually found in the "Options" menu, in the "Privacy" section. For more information, consult your browser's help.

6. Changes to the Cookie Policy

This Policy is effective as of the date of publication indicated in the heading of this Policy.

Any changes Mediclinics makes to this Cookie Policy will be posted on the Website. If the changes are significant, we may notify you by e-mail or clearly indicate on the home page of the Website that the Policy has been updated.

7. Additional information

If you have any enquiry related to the processing of your personal data or the operation of cookies on the Website, you may contact Mediclinics via email at For more information about the processing of your personal data, please refer to our Privacy Policy.


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